Shipping Policy
This document sets out the shipping policy that applies to customers that make a purchase at earthenskincare.com. If you have any questions, please contact our customer service team on (914) 773-0000 or info@earthenskincare.com.
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout. Rates vary by mail service and location. Free shipping is available in the United States only.
United States
- USPS First Class: Free (U.S.)
- USPS Priority Mail
- USPS First Class Package International
- USPS Priority Mail International
Order Processing Time
All orders placed Monday to Friday are typically processed within two days. All orders placed during the weekend or on a public holiday will be sent within the next two business days.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been fulfilled, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.